Great customer service. Got a car from them with no problems, the sales staff is extremely professional and non pushy even though I was hesitant to part with my money but realize that this is a car that is excellent value. They were considerate and more than understanding. A big thank you to the team at luxuride!
This is how every Luxury car dealer should be like. I tried selling my car privately for 4 months with no luck until I approached Luxuride. Nic and his team were friendly and professional from start to finish. When my car arrived, it was hand detailed daily to perfection by Tiago to ensure it looked its best when a prospective buyer came. In a matter of 3 weeks, the team at Luxuride with their expert knowledge, sold my car for higher than the best price I was offered at other dealerships. The whole process was done smoothly with no delays. For those looking to consign or sell their car for the highest price, I cannot recommend Luxuride more. You will definitely not be disappointed. Thank you once again Luxuride, you have a customer for life!
After reading and hearing some bad things about Luxuride I was a little worried when i purchased my M3 but it was my perfect colour combination so I took a punt. Safe to say I was pleasantly surprised, the customer service I received through out the whole process was second to none. I had a pre purchase inspection done through my own mechanic and the sales person I dealt with helped organise all the logistics transport to and from. Unfortunately I had an engine light come up yesterday (I’ve had the car for around 4 months) when i contacted them I was passed on to the dealer principle who assured me that it would be rectified by their onsite mechanic, I dropped the car off this morning and the repairs were covered under my extended warranty, which is the reason why I’m writing this review as its the second time I’ve been pleasantly surprised by the team at Luxuride.
P.S. After talking to people that had told me bad views it turned out that their negative experience was mistakenly with the dealership that was previously at the same site that has location at Wangara and Como (not going to mention the name)
We found Nic at Luxuride to be great. He was open and understanding of what we were looking for. Then very approachable and resourceful when it came to getting a few things fixed and wheels & tinting added.
When I raised that I wanted to get a 3rd party to inspect the car, Nic requested that I make sure to get someone experienced and who will know what they are looking at. Which I really appreciated coming from the salesman.
Nic has also followed up the after sale service with getting a minor concern I had seen to promptly and providing a loan car for us for two days.
I very much appreciated the effort that Nic put in to see that we left Luxuride with a car we are happy with.